How to use our website ...
You can search our website by item type, by clicking on one of the photo buttons at the top of the screen; or by designer, by clicking on the named buttons on the left hand side.
How to place an order ...
Please contact us via e-mail, post, fax or telephone, quoting the order number of the item you are interested in buying
Contact details:
Pebbles53 Fore Street
St Ives
Cornwall
TR26 1HE
Email: pebblescornwall@btconnect.com
Telephone: 01736 795075
Fax: 01736 795075
Sizes:
If you are buying a ring, bangle, bracelet or watch you will need to know what size you would like.Rings are sized by the UK’s standard letter system. Fingers should ideally be measured by a jeweller, when the hands are neither very cold nor very warm, most jewellers will do this for you free of charge. If you are buying a gift, a size can be obtained from measuring a ring already owned by the intended wearer. Alternatively we can send you a free of charge measuring card.
Bangles are measured across the internal diameter in millimetres. Sizes for non-circular bangles can be discussed at the time of ordering.
Bracelets and watches are measured by length in inches, most cannot be made to an exact length due to the components of the item (eg size of links).
Pebbles cannot accept responsibility for items correctly made to an incorrectly supplied size. It may be possible for the size to be altered but there will be a charge for this service.
Delivery times and charges:
UK made jewellery can usually be delivered within 1-4 weeks, Continental and Global jewellers may take up to 6 weeks to deliver. An estimated delivery schedule for your particular item will be advised at the time of ordering.Deliveries to addresses in the UK will be made by Royal Mail Special Delivery Next Day with a standard delivery charge of £5 per order. Charges for overseas deliveries will be advised on application.
Payment:
We can accept payment by credit card (not American Express), debit card, cheque (which must be cleared before despatch), postal order or cash. Goods must be paid for in full at the time of ordering.Refunds:
If you change your mind about a purchase you are entitled to a 7 working days ‘cooling off’ period, from the date of delivery, during which time you may return your purchase for a full refund, credit note or as part payment on another item. If you are buying an item as a gift and would like an extended ‘cooling off’ period this must be agreed with us at the time of the purchase.If you change your mind about a purchase prior to despatch, please contact us as soon as possible.
Refunds or exchanges will only be considered for faulty items, items damaged in transit to the customer or unwanted items returned unworn and in perfect condition with original packaging. Pebbles can only accept the cost of the return of faulty items or items damaged in transit to the customer.
Please advise us of your intention to return an item prior to doing so.
Items which have been personally commissioned are exempt from the entitlement to the ‘cooling off’ period and cannot be refunded or exchanged, although every attempt will be made to ensure a satisfactory outcome.
Refunds are not available on unwanted items purchased in person from any of our retail outlets, although we will consider exchanging recently purchased unwanted items in perfect condition.
How to contact us...
Pebbles
53 Fore Street
St Ives
Cornwall
TR26 1HE
Email: pebblescornwall@btconnect.com
Telephone: 01736 795075
Fax: 01736 795075
Frequently asked questions ...
How do I place an order?
Please contact us, quoting the order number, by e-mail, post, fax or telephone using the details below:
Pebbles
53 Fore Street
St Ives
Cornwall
TR26 1HE
Email: pebblescornwall@btconnect.com
Telephone: 01736 795075
Fax: 01736 795075
We can then discuss your purchase with you, give you further information about the item you are interested in, ensure you have ordered the correct size, confirm total cost of your order and advise an approximate delivery schedule.
How do I cancel an order?
Please advise us as soon as possible. If an item has already been despatched to you, you will have to pay the cost of returning the item to us. If we are able to stop work on commissioned pieces it may be possible to give a refund
Why can’t I order direct from the website?
By dealing with you personally rather than automatically we can give you more information about the item you are interested in buying and ensure that you will be happy with your purchase.
Why is the item I have ordered a different price to the one on the website?
Prices charged are reviewed on a regular basis due to the fluctuating prices of gold, silver and other materials used to make the jewellery. For stock items, the prices on the website are amended as we receive new deliveries in to us. For commissioned pieces, we will obtain a quote for you before you place your order, this price is usually valid for 7 days.
How long will it take for my jewellery to be delivered?
It is most likely that your jewellery will be made to order. If the item is British made it will be usually be delivered within 4 weeks, for Continental or Global jewellery it will take up to 6 weeks. If the item is in stock it should normally be delivered in one week. Each jeweller works in a different way and we will give you an estimated delivery schedule when you place your order. If you are planning a Christmas present, please contact us as early as you can as these estimated delivery times may be considerably longer over this very busy period.
How can I ensure that an item is delivered promptly?
When you contact us to place an order we will advise an approximate delivery schedule. In some cases, if the quoted waiting time is too long, we may be able to ask a jeweller to fulfil an order more quickly. We may also be able to offer you a suitable alternative item, which can be delivered more quickly.
Do I pay a delivery charge for each item I order?
There is just one charge of £5 (UK deliveries only) per order, regardless of how many items there are on each order. Each item will be despatched as soon as it is available.
How do I ensure I am ordering the correct ring size?
Rings are sized by the UK’s standard letter system. Fingers should ideally be measured by a jeweller, when the hands are neither very cold nor very warm, most jewellers will do this for you free of charge. If you are buying a gift, a size can be obtained from measuring a ring already owned by the intended wearer. Alternatively we can send you a measuring card, free of charge.
How do I ensure I am ordering the correct bangle size?
Bangles are measured across the internal diameter in millimetres. Sizes for non-circular bangles can be discussed at the time of ordering.
How do I ensure I am ordering the correct bracelet size?
Bracelets are measured by length in inches, some may not be able to be made to an exact length due to the components of the item (eg size of links).
How do I ensure I am ordering the correct watch size?
Watches are measured by length in inches, some may be able to be adjusted by the removal of a link.
Why is the item I have received not identical to the picture on the website?
Each piece of jewellery that we sell is hand-made, therefore there may be slight variations from the photograph held on the website. Stone jewellery in particular can vary quite significantly depending on the stones available.
Can the items shown be ordered with slight variations?
Most items can be made to order with slight variations in particular, items with semi-precious stones, it may be possible to change an amethyst for garnet and so on, please let us know exactly what you would like and we will let you know if this is possible.
Can I have a piece of jewellery made to my own design?
We can commission work on your behalf. If you let us know what you would like, we will try to match you with the appropriate jeweller and work with you to achieve your design. It must be borne in mind though, that the jewellers will add their own interpretation and an exact representation cannot be guaranteed. Please be aware that commissioned items are a firm sale and non-refundable. This does not affect your statutory rights.
Some of your jewellery is described as unique, what does this mean?
These pieces are one off items which cannot be replicated as they have been designed to accommodate a particular stone. It may be possible for the jeweller to create a similar design for you.
Why do some items have a 'guide price'?
The items labelled in this way are particularly price sensitive as they are made in expensive materials the prices of which may fluctuate frequently on the world market.
Another reason is that the price will possibly increase if the piece is ordered in a larger size than the stock item, thus using more material. Conversely, if a very small size is required the price when ordered could be less.
What do I do if I want to return an item?
Please contact us as soon as possible with the order number and reason you would like to return the item. Goods should be carefully packed and accompanied with a letter giving your name and address, order details and reason for return. Pebbles cannot be held responsible for returns which are lost or damaged in the post, it is therefore important that you ensure that any returns are adequately insured and correctly packaged.
Where can I view your selection of jewellery in person?
We have two retail outlets in Cornwall where selections of our jewellery can be viewed
Pebbles
53 Fore Street
St Ives
Cornwall
TR26 1HE
Glass House Gallery
81-82 Market Jew Street
Penzance
Cornwall
TR18 2LG
Can I identify the maker from the code of the item's order number?
Yes you can. If you have been browsing, for instance necklaces or earrings, you may wish to see all the other items available from that particular jeweller. The first 2 or 3 letters of the order no. code will indicate under which designer's button you will find their collection. The key to this is as follows:
AR - West Country.......Amanda Ray
BAG - British.................Pat Bagwell
BN - Global Designers..Biet Nier
CCW - British.................Caroline Cowen
CS - West Country........Catherine Stedman
CW - British..................Christine Warren
DDU - West Country.......Daisy Dunlop
DV - British ................ Anna de Ville
EC - Global Designers.. Deco Echo
EM - British .................Emily Morgan
FC - British .................Fiona Cameron
FMT - British..................Fiona Mitcham
FSP - West Country.......Frances McKinnel
GD - British...................Penny Gildea
GL - Global Designers.. Benor
HD - West Country.......Heidi Scott
HM - British..................Helen McClements
HS - British .................Helen Smith
JA - West Country.......Jan Allison
JB - West Country ......John Baldwin
JBR - British .................Jenny Brown
JD - West Country.......Justin Duance
JIS - British .................Jill Stewart
JN - British..................James Newman
KB - West Country........Keith Beauchamp
KCL - British.... .............Katherine Campbell-Legg
KR - British..................Kate Rhodes
LBX - British...................Lara Baxter
LR - Global Designers...Lior
LUM - British.................Emma Lumley
MCS- British .................Sharon McSwiney
MFJ - British.................Min Fletcher-Jones
MH - West Country........Margot Hartley
MKT - West Country........Moyra Keatings
MWH British .................Michele White
MWS British. ................Michele White
NH - British..................Nick Hubbard
NL - West Country........Nikki Stringer
PG - Global Designers...Poran Gatton
PJB - West Country........Pam Burrows & Oliver Vowles-Burrows
PR - West Country........Peter Reeves
PW - British..................Penny Williams
RV - Global Designers...Ravid Yamin
RY - British..................Pamela Rawnsley
SB - British..................Sonya Bennett
SCA - British.................Shona Carnegie
SM - British..................Kate Smith
SO - West Country.......Savannah Overy
SOP - British..................Sophie Harley
SPK - British..................Sally Pirkis
SR - British..................Sally Ratcliffe
SY - Global Designers...Silvia Rozenfeller
TC - British..................Tony Clare
TLK - British..................Tanya Krackowizer
TK - Global Designers...Talma Keshet
VD - West Country........Cornelius Van Dop
WY - West Country........Wai-Yuk Kennedy
ZW - British..................Zelda Wong